Last updated on 31-07-2024 19:12:21

IKONMYTRI SERVICES PRIVATE LIMITED believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 

IKONMYTRI SERVICES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. 

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 30+ Days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 30+ Days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the IKONMYTRI SERVICES PRIVATE LIMITED, it’ll take 16-30 Days for the refund to be processed to the end customer.

Online Refunds & Cancellations Policy Only

This Refunds & Cancellations Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in IkonMytri Services Pvt Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Refunds & Cancellations Policy and agree to its Terms and Conditions.